Delivery Policy — 100% Reliable & Hassle-Free Delivery Across South Africa
At AgriWise Group, our Delivery Policy is built around one simple promise — getting your pet and agri supplies to you quickly, safely and reliably, no matter where you are in South Africa. Whether you are a pet parent in Johannesburg, a farmer in the Karoo or a smallholder in Limpopo, our Delivery Policy ensures that every order is handled with the same care and commitment from the moment you click checkout to the moment it arrives at your door.
Order Processing
Our Delivery Policy covers all orders placed through the AgriWise Group Pet & Agri Supplies Store. Once payment has been confirmed, orders are processed within 1–2 business days, excluding weekends and South African public holidays. Orders placed after 12:00 PM (SAST) will be processed the following business day.
During peak periods such as public holidays, seasonal sales or high-demand periods, processing times may be slightly longer than usual. We will always communicate any delays as quickly as possible so you are never left wondering about the status of your order.
As soon as your order has been placed, you will receive an order confirmation email with your order details. Once your order has been packed and dispatched, you will receive a second shipping notification email containing your tracking number and courier details.
Delivery Timeframes
AgriWise Group works with trusted courier partners across South Africa to ensure your order reaches you as efficiently as possible. The estimated delivery timeframes under our Delivery Policy are as follows:
| Area | Estimated Delivery Time |
|---|---|
| Major cities & metros | 3–4 business days |
| Regional towns | 3–5 business days |
| Rural & outlying areas | 5–7 business days |
Please note that these timeframes are estimates only. Actual delivery times may vary due to factors beyond our control, including courier delays, adverse weather conditions, load shedding, strikes or public holidays. AgriWise Group will always do everything in our power to ensure your order arrives within the estimated timeframe.
Delivery Fees
Delivery fees are calculated at checkout based on the total weight, size and destination of your order. As part of our Delivery Policy, AgriWise Group is committed to keeping delivery costs as affordable as possible for all our customers, whether you are ordering a single item or a full bulk supply of livestock and poultry products.
AgriWise Group offers free delivery on qualifying orders — the minimum order value required to qualify for free delivery will be clearly displayed at checkout before you complete your purchase. We believe that access to quality pet and agri supplies should not be limited by delivery costs, and we work hard to make our pricing as fair and transparent as possible.
Nationwide Delivery — Including Rural Areas
One of the most important aspects of our Delivery Policy is our commitment to reaching every South African, no matter how remote their location. AgriWise Group proudly delivers to all nine provinces across South Africa, including towns, smallholdings, farms and rural communities that are often overlooked by other online retailers.
We know that farmers and pet owners in rural areas face unique challenges when it comes to accessing quality animal care products. Long distances from suppliers, limited local stock and unreliable access to veterinary medicines can make animal care incredibly difficult. Our Delivery Policy is designed to bridge that gap — bringing the full range of AgriWise Group’s pet food, veterinary medicines, grooming products, livestock supplies, poultry feeds and agricultural essentials directly to your door, wherever that door may be.
This commitment to rural delivery is at the heart of who we are as a proudly South African, women-owned business. We exist to serve every pet parent and farmer in this country equally, and our Delivery Policy reflects that mission every single day.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery directly through our courier partner’s website. We recommend checking your tracking information regularly so you are aware of your estimated delivery date and can make arrangements to receive your order.
If you experience any difficulty tracking your order, or if your tracking information has not updated within 48 hours of receiving your shipping notification, please do not hesitate to contact the AgriWise Group team. We will liaise with our courier partner on your behalf and provide you with an update as quickly as possible.
Delivery of Large or Bulky Orders
Some agricultural and livestock products, such as bulk feeds, large equipment and heavy veterinary supplies, may be classified as oversized or heavy freight. In these cases, additional delivery charges may apply and delivery timeframes may differ from standard orders. Any additional costs or timeframe changes will be clearly communicated to you before your order is confirmed and dispatched. Our team is always available to assist you in finding the most cost-effective delivery solution for large or bulky orders.
Damaged, Tampered or Incorrect Orders
AgriWise Group takes the quality and accuracy of every order seriously. If your order arrives damaged, tampered with, or if you receive incorrect items, please notify us within 48 hours of delivery by emailing us with the following information:
- Your order number
- A clear description of the issue
- Photographs or an unboxing video showing the damage or incorrect items
Once we have received your notification, our team will investigate the matter promptly and arrange a replacement or refund in accordance with our Returns & Refund Policy. We ask that you do not discard any damaged packaging or products until the matter has been fully resolved, as this may be required as part of our investigation.
Failed or Missed Deliveries
If a delivery attempt is made and no one is available to receive the order, our courier partner will leave a notification with instructions on how to arrange a redelivery or collection. AgriWise Group cannot be held responsible for delays caused by missed deliveries. If you anticipate being unavailable on your expected delivery date, please contact us in advance so we can make alternative arrangements where possible.
Changes to Delivery Address
If you need to change your delivery address after placing an order, please contact us immediately at the email address provided on our Contact page. Address changes can only be accommodated before your order has been dispatched. Once an order has been collected by our courier partner, we are unfortunately unable to redirect it to a new address.
Questions About Our Delivery Policy?
Our Delivery Policy is designed to be as clear, fair and customer-friendly as possible. However, if you have any questions, concerns or special delivery requirements that are not covered here, the AgriWise Group team is always happy to help. Please reach out to us via our Contact page and we will get back to you as soon as possible. We are committed to making your experience with South Africa’s Extra Wise Pet & Agri Supplies Store as smooth and enjoyable as possible — from browsing right through to delivery.