Privacy Policy

IMPORTANT INFORMATION:

This document provides the basic framework of a privacy notice but does not include all applicable information. You should assess your business to determine what other information must be made available.

Introduction: Agri Wise Group appreciates your business, and as part of our services to you, we are committed to protecting your personal information. Ensuring trusted, safe, and secure services is our top priority.

Who We Are: Agri Wise Group is an online retail store that supplies customers with a full range of agricultural, veterinary, and pet products for animal use.

Types of Personal Information We Collect: We currently collect and process the following information:

  • Each customer’s contact details: name, address, phone number, and email address.

How We Obtain and Use Personal Information: Most of the personal information we process is provided directly by the customer for the following reasons:

  • The customer completes the online order form, including the above contact details.
  • We also receive personal information indirectly from the customer via email.

Purpose of Personal Information: We use the information provided by the customer to enable Agri Wise Group to process orders. Additionally, we may share this information with the courier responsible for delivering the order.

Processing Justification (POPIA): By using personal information provided to Agri Wise Group, the client consents to the following:

  • The information is supplied voluntarily, without undue influence or duress.
  • The supplied information is mandatory for this transaction; without it, Agri Wise Group will not proceed with the transaction.
  • Personal information is securely stored:
    • Hard copy information is secured under lock and key.
    • Electronic information is protected via computer and network security.
  • Agri Wise Group regularly reviews security controls to maintain data security.
  • Third parties receiving personal information agree to treat it with the same protection as required by Agri Wise Group.

Client Rights: The client has the right to:

  • Access information for rectification purposes.
  • Object to information processing, which may terminate the transaction.

Contact Details:

  • Name: Gwen Erasmus-Falgate
  • Phone Number: 065 869 2637
  • Email: orders@agriwisegroup.com

Complaints: If you have concerns about our use of your personal information, please contact us at customercare@agriwisegroup.com.