Refunds and Returns Policy

At Agriwise Group, we strive to ensure the satisfaction of our customers with every purchase. If for any reason you are not completely satisfied with your purchase, our return and refund policy outlines the terms and procedures for returning items and receiving refunds.

Returns Qualification

  • Eligibility for Returns:
    • You must provide proof of purchase.
    • The item must qualify for return (see non-returnable items below).
    • The item must be in a resellable condition, except in the case of damaged or faulty items (saleable condition).
    • Returns must be requested within 48hrs after delivery, unless the item is found to be defective.
  • Types of Returns:
    • Incorrect Item Ordered:
      • Notify us within 48hrs to exchange your item. The courier cost will be deducted from your refund.
    • Incorrect Items Delivered:
      • Notify us immediately or within the first 24hrs of purchase. We will refund, exchange, or send the correct item free of charge. We’ll arrange to collect the incorrect item at no cost to you.
    • Received Damaged Item(s):
      • Notify us immediately or within the first 24hrs of purchase. We’ll refund, exchange, or send a new item once we’ve inspected the goods.
    • Defective Goods:
      • Notify Customer Care immediately of any defects. We’ll investigate and consult with our supplier to determine the outcome.
      • If the product becomes defective after 3 days but still falls under warranty, you’ll cover the cost of returning the defective item. We’ll cover the cost of returning the repaired or replaced product to you.
      • Repairs are handled by the manufacturer, and we warrant all repaired products against further defects for the remaining statutory warranty period plus an additional three months.
  • Non-Returnable Products:
    • Food or snacks.
    • Items explicitly marked as non-returnable.
    • Treatment products (e.g., Tick & Flea tablets and sprays) unless the expiry date precedes the delivery date.
    • Perishable goods (under our food category) cannot be refunded or exchanged due to safety regulations. However, if perishables arrive damaged or expired, we’ll replace or refund them.
  • Return Process:
    • Initiate a Return: To start a return, please contact our customer service team at customercare@agriwisegroup.com with your order number and reason for return.
    • Return Shipping: Customers are responsible for the cost of return shipping unless otherwise stated. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
    • Return Address: Please send your returns to:
      Agri Wise Group
      Unit 3, Clovelly Business Park
      342 Old Pretoria Road
      Midrand
      Gauteng
      1685
  • Refunds
    • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund for the product/s will be processed within 7-10 business days.
    • Original Payment Method: Refunds will be credited back to your original method of payment.
    • Partial Refunds: Certain situations where only partial refunds are granted:
  • Exchanges
    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at customercare@agriwisegroup and send your item to the return address provided.
  • Defective Products: We strive to deliver high-quality, defect-free products. Defects include material imperfections or characteristics that make a product less acceptable than reasonably expected. Not considered defects:
    • Normal wear and tear.
    • Damage from negligence, user abuse, or incorrect usage.
    • Damage from inadequate care.
    • Unauthorized alterations.
    • Specifications accurately described on the website but not suitable for your needs.

We’ll collect defective products at no charge. Please use suitable packaging and include all accessories sold with the item.

Your satisfaction is our priority, and we are here to assist you with any questions or concerns you may have. related to refunds and returns.